SHIPPING POLICY.
From production to dispatch and worldwide delivery, we work to coordinate every shipment with clarity, reliability, and care.
Order Processing
Orders are processed after the order is confirmed and the agreed payment or commercial terms have been completed.
Production and dispatch timelines may vary depending on order quantity, product specifications, customization, branding, and production requirements.
Production & Ready Date
Before shipment, the order goes through the required production and quality-check process.
The expected ready date will be communicated based on the confirmed order and production schedule.
Shipping Options
Shipping arrangements depend on the destination, order size, shipment type, and customer requirements.
Available shipping methods and estimated costs will be discussed and confirmed before dispatch.
International Shipping
Worldwide Delivery
We support shipments to international markets.
International shipments may be subject to customs duties, import taxes, clearance fees, and local regulations. Unless otherwise agreed, these charges are the responsibility of the customer.
Delivery Time
Delivery timelines are estimates and may vary depending on several production, logistics, and external factors.
- Production time
- Order quantity
- Shipping method
- Destination
- Customs clearance
- Carrier delays
- Weather or other circumstances beyond our control
Shipping & Tracking
Once an order is dispatched, available shipping or tracking details may be shared with the customer.
Customers are responsible for providing accurate shipping and delivery information.
Customs & Import Requirements
Customers are responsible for ensuring that their destination country allows the import of the ordered products.
Customers are also responsible for meeting applicable customs, import, labeling, and regulatory requirements.
Sprintrex is not responsible for delays caused by customs or destination-country authorities.
Shipping Delays
While we work to meet agreed timelines, delays may occur due to circumstances outside our reasonable control.
Damaged or Missing Shipments
If a shipment arrives damaged or items are missing, customers should contact our team as soon as possible with the order details and supporting photographs or documentation, where applicable.
We will review the matter and assist according to the agreed shipping and commercial terms.
Shipping Costs
Shipping costs depend on the destination, shipment weight or volume, shipping method, and order requirements.
The applicable shipping cost will be confirmed with the customer before dispatch unless otherwise agreed.
Need Shipping Help?
For shipping questions, delivery updates, or logistics requirements, contact the Sprintrex team through our website.
Contact Sprintrex →